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My guest, June 17, 2018, is Shannon Gimble, Program Manager, Denver Ombudsman’s office. Shannon answers questions on how and when to ask for help mediating with a care community when trouble arises. Shannon’s office is a representative for families and can intervene when perceived issues arise that seem to need more assistance to solve than a family knows how to handle on their own. The Ombudsman can provide training to Care Communities, and provide consultations between families and staff to try to find middle ground and resolve problems.